Frequently asked questions

An AI relationship coach: you talk (or type) about what is going on in your relationships, and it helps you see patterns, prepare hard conversations, and communicate more clearly. It remembers your story across conversations. It is AI, not a human, and it is coaching, not therapy: for mental health care, please see a qualified professional.

Every plan includes every feature; plans differ only in how many messages a day you can send. One reply from your AI coach costs one message. Bigger features cost more, and the cost is always shown next to the feature. Your welcome messages let you try everything before paying, and there is no card involved until you choose a plan.

In the app: Settings, then Plan and usage, then Manage. Cancelling takes effect at the end of your paid period, so you keep everything you paid for and nothing renews after. Your history and account stay; only the plan stops. No emails, no phone calls, no retention maze.

Usually, yes. Subscription payments: within 14 days, no questions asked. Extra messages: refundable while unused. Forgot to cancel and did not use the platform that period? We refund that one renewal. Always just contact us, a human reads every request, and we are quite reasonable. The full rules live in the Refund Policy.

Welcome messages are the one-time starting allowance, once per person, so a new account will not get more. Everything you built stays saved: pick any plan and the conversation continues exactly where it stopped. Occasionally we also send comeback gifts by email, so staying subscribed to our emails can quite literally pay off.

Your conversations exist to be read by you and processed by the AI that answers you, nothing else. We never sell data, never use your content for advertising, and our emails never contain what you or your AI coach wrote. Deleting content or your whole account works from Settings and is immediate. The Privacy Policy spells out every detail, including exactly which providers process what.

No, and we will never pretend otherwise: the coach, the analyzers, and the practice stand-ins are AI, as the EU AI Act rightly requires us to say clearly. AI can be wrong or miss context, so use your own judgment for big decisions. A human (us) is always reachable through the contact page.

Settings, then Account, then Delete account. It deactivates immediately and is permanently deleted after 14 days, a window that exists so an accidental deletion can be undone by logging back in. Individual items (a conversation, a person, an import) can be deleted anytime without touching the rest.

A one-time pack you can buy when a day needs more room than your plan allows. They never expire, they are only spent after your daily plan messages run out, and they are refundable while unused. They are a top-up, not a subscription: buying a pack never creates a recurring charge.

Yes. Voice mode is included in every plan: same AI coach, same memory, hands free. Your voice is transcribed to text for the coach to answer; we do not analyze your voice itself.